SHIPPING POLICY
At GLINA3, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy before placing your order.
Processing Time
Orders are typically processed and shipped within 1–3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary slightly. We appreciate your patience and understanding during these times.
Shipping Method
We offer standard shipping options to meet your needs. The available shipping method will depend on your location and the contents of your order. We partner with reputable carriers to ensure your order arrives safely and on time.
Delivery Time
Delivery timeframes depend on your destination. Please allow 3–6 business days for your order to arrive after it has been shipped. While we do our best to ensure timely delivery, factors such as customs delays, weather, and carrier service disruptions may occasionally cause delays.
We take great care in packaging your order to ensure it arrives in excellent condition — particularly for delicate items like our ceramics.
Shipping Rates & Free Shipping Thresholds
- The Netherlands & Belgium
Delivery within 15 business days
- Rest of Europe
Delivery within 20 business days
- United Kingdom
Delivery within 25 business days
- United States & Rest of the World
Delivery within 25 business days
- Australia
Delivery within 25 business days
Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking number.
You can use this number to follow your shipment’s progress until delivery.
Address Accuracy & Character Use
Please ensure your shipping information is complete and written in Latin characters (A–Z, 0–9).
Using non-Latin characters (e.g., Chinese, Cyrillic, Arabic) may result in delivery issues.
GLINA3 is not responsible for any delays, misdeliveries, or lost shipments resulting from incorrect or incomplete address information or the use of unsupported characters. In such cases, the customer assumes responsibility for any reshipping costs or losses incurred.
We strongly recommend reviewing your shipping details carefully before finalizing your order.
International Shipping
We offer international shipping to a wide range of countries. Please be aware:
- Customs duties, taxes, and fees may apply depending on the destination country.
- These costs are the customer’s responsibility and are not included in our product or shipping prices.
- For details on your country’s import regulations, please contact your local customs office.
Packaging
We take great care in packaging our products — especially our ceramics— to minimize the risk of damage:
- All items are securely wrapped using sturdy, protective materials.
- Packages are tested to endure transit conditions.
If you need to modify your order or correct the shipping address:
Please contact us as soon as possible via email.
We’ll do our best to make the change, but once an order has been shipped, we can no longer update it.
Shipment Issues & Returns
If your order arrives damaged, incomplete, or not at all:
- Contact our customer service within a reasonable timeframe so we can assist you.
- For returns or exchanges, please refer to our [Return Policy] (link or section to be provided).
Policy Updates
This shipping policy is subject to change without prior notice. Any updates will be posted on our website or shared directly with affected customers.
Need Help?
If you have any questions or require assistance with your order, feel free to reach out to our customer service at office@glina3.nl . We're here to help and ensure you're fully satisfied with your GLINA3 experience.